Oncology Nurse Navigator


New Referral Intake

  • Collect, collate, and document new referrals as they arrive to the Center for Cancer Care
  • Work with the Patient Representative team to scan referrals into the EMR and trigger the proper downstream alerts in the EMR
  • In a timely manner as prescribed by department policy, facilitate the medical review of all incoming referrals with the Medical Oncologist/Hematologist and/or Radiation Oncologist.
  • Clearly document the necessary next steps as prescribed by the reviewing provider (i. e. accept/reject referral, notify referring office, request additional records, wait for results, schedule scans or tests, etc.) and notify responsible parties.
  • Pursue and obtain additional records to supplement initial referral as requested by provider or supervisor.
  • Actively monitor and regularly report referral metrics to department leadership (i. e. number of referrals, time from referral to first consult, important test turn-around times, and other trends)

Patient Navigation

  • Contact new patients within defined timeframes from referral to arrange Navigation Appointment
  • Conduct the Navigation Appointment and participate in patient education by assisting patients in understanding their diagnosis, treatment options, and available resources.
  • Complete a qualitative health and needs assessment of each new patient including but not limited to the New Patient Navigator Assessment.
  • Match unmet needs with referrals to a social worker, financial specialist, dietitian, genetic counselor, nurse practitioner, or community coordinator. Follow each referral to its resolution with relevant stakeholders.
  • Provide emotional and educational support for patients and families throughout the process of being referred, receiving a diagnosis, and developing a care plan.

Care Coordination for New Consults

  • For new patients, facilitate appointments for clinical consultations and diagnostic services including but not limited to radiology, radiation oncology, labs, and other medical specialists.
  • Track and monitor all testing (internally and externally performed) ordered by the CCC provider for new consults. Notify the provider and patient as appropriate about any delay in results.
  • Collaborate directly with the rest of the navigation team and external facilities to ensure clear communication with patients and families about their care.
  • Perform final chart preparation for all new patient consults to ensure all required documentation is available to the physician (i. e. Initial referral, notes from referring provider, lab/imaging results, Navigation Assessment, etc.) and promptly alert physician if any relevant information is unavailable.

Assist with other Patient Navigation Needs

  • Develop active and positive working relationships with all members of the care team at-large (e. g., physicians, office staff, diagnostic laboratory staff, nurses, radiology staff, social services staff, and radiation oncology staff).
  • Provide as-needed coverage for obtaining authorizations for any indicated patient needs, including chemotherapy, supportive medications, and other required services/testing throughout the continuum of care.
  • Take part in the development of patient education programs and written communication materials to empower patients to make informed decisions.
  • Partner with the CCC team to develop and follow clearly-defined procedures for transitioning patients from one phase of care to the next.

Required Experience:

Required: BSN with 3 years oncology experience or 5 years of oncology experience as an RN


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