Credit and Collections Clerk/Cashier


  • Regular contact with personnel from Patient Financial Services, Self-Pay/Financial Assistance and Area Facilitated Enrollers.
  • Reviews all self-pay work list and updates insurance and guarantor information as needed. Updates insurance plan codes and assist with pricing and charge information for customer service.
  • Conveys courtesy, dignity, respect, and a positive attitude with all individuals. Ability to demonstrate care, concern and empathy when interacting with patients and team players. Collaborates with the patient, coordinator, manager and director in planning and decision making to result in optimal decisions through effective communication skills.
  • Receive constructive feedback to facilitate and improve individual and patient friendly billing team performance.
  • Abides by all HIPAA regulations and reports daily contacts and metrics to coordinator or manager.
  • Completes all PFS and PAS financial assistance applications with high quality work and submits to management for approval on a weekly basis.
  • Ensures all records are documented with detailed information from call center contact with patients and financial counseling coordinator. Scans and post payments as necessary to assure payment application is completed.
  • Works A/R related to the aging buckets to contribute to the reduction of receivables.
  • EOE

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