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Supervisor - Service Operations Team Leader - HVAC - Building Automation - Syracuse & Potsdam, NY

Supervisor - Service Operations Team Leader - HVAC - Building Automation - Syracuse & Potsdam, NY
Multiple Locations:Syracuse, New York; Potsdam, New York
Job Family: Customer Services
New Search
English (US)
Job Description
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 235152
Primary Location: United States-New York-Syracuse
Other Locations: United States-New York-Potsdam
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 20%
Division Description:
Building Technologies is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire safety, security, building automation, heating, ventilation and air conditioning (HVAC) as well as energy management products and services in the USA.
Job Description:
Siemens Building Technologies is
currently searching for a Service Operations Supervisor ? Team Lead to lead and
direct our Service Teams in the Syracuse, NY and Potsdam, NY areas. This position can be located in either branch
location. This first-line supervisory position is
responsible for managing Service Mechanics and Field Specialists as well as
staffing needs.
Additional Responsibilities:
? Provides technical support, expertise,
leadership and accountability for service projects, service agreements, and/or
T&M work.
? Plans, organizes, directs and controls all
service work and service project activities for assigned projects and/or
service accounts.
? Works with Client Service Managers to ensure Customer
? Supervises employees to ensure schedules are
maintained and service work proceeds according to plans, resulting from service
agreement proposals, service project proposal and cost estimates.
? Ensures T&M work is completed in an
effective and profitable fashion.
? Plans and justifies manpower, staffing
requirements, tools, and other appropriate investments for effective and timely
execution of assigned service work.
? Utilizes the service agreement low-GM
improvement process, service tools, and assists in monthly forecasting.
? Ensures proper job management and cost control
by reviewing service financial statements.
? Maintains and improves booked margins for
service agreements.
? Directs and supervises the development of
service agreement plans and the use of those plans in the monitoring and
control of progress in the execution of the work.
? Reviews customer feedback and ensures service
agreement retention and account growth goals are achieved including adds,
extras, upgrades, escalations, and timely renewals.
? Develops manpower schedules and loading to
ensure contract completion and labor leveling.
? Maintains timely communications and harmonious
relationships between solutions, service, and sales so that project completion
and turnover to service can be coordinated to customer disruptions, to maximize
our profitability and to insure a smooth transition to a service agreement.
? Builds and maintains an effective service
operations organization committed to customer and employee satisfaction and
profitable growth.
? Conducts annual performance reviews
? Manages or advises on hiring, training and
development, allocation and performance assessment of personnel within area of
? Reviews Sales proposals for Service Contracts and Project
? Weekly timesheet review and approval
? Provides the tools, training and environment required to
achieve employee success.
? Bachelor?s Degree in a related field is
preferred, however, candidates with a combination of education (a High School
Diploma or GED Equivalent is a minimum requirement) and experience will also be
? Must have a minimum of 5 years of experience
in the HVAC/Building Automation field.
? Must have a minimum of 3 years of prior supervisory
? Demonstrates knowledge of fundamental concepts, practices,
and procedures for supervised work groups.
? Demonstrates understanding and application of
supervisory approaches for work direction, motivation, performance management
and disciplinary action.
? Individual must possess a valid Driver's
license in good standing.
? Individual must be at least 21 years of age in
order to participate in the required Siemens vehicle plan.
? Qualified Applicants must be legally authorized for
employment in the United States. Qualified Applicants will not require employer
sponsored work authorization now or in the future for employment in the United
Why Siemens? In addition to an awesome career opportunity, weoffer:
A competitive base salary
Very good health/vision/dental plans, matching 401K, and life insurance
Extensive training, along with career development
aim to hire top talent and arm them with opportunities to make top money.
Siemens is a great place to have a career in a growing business. We are proud
that when people join Siemens they rarely leave as shown in our low turnover
rate. Come advance your career with Siemens!
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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